Shipping & Returns

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.

1. Please email  to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
Ladydeluxe S.M.B.A.

3. Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express)
Check/Money Order
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order:
Ladydeluxe S.M.B.A.                                                                        

Shipping Policy

All orders are shipped within 2 to 7 working days, Monday - Friday 8 am - 6 pm. In case an item is out of stock, we will send an e-mail with the new date of delivery.

We use the following carriers to deliver our orders:
Post Denmark                                                                            

Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.  

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.




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